gan98 FAQ

gan98 requires a valid government-issued photo ID — an Indonesian KTP (national identity card) or a current passport are both accepted. You will also need to submit a recent liveness selfie holding your ID document. For address verification, a bank statement or utility bill issued within the last three months is sufficient. KYC documents are reviewed by our compliance team within 24 hours on business days.

KYC (Know Your Customer) verification is a mandatory anti-fraud and age-verification step. gan98 must confirm your identity matches your registered account, that you are at least 21 years old, and that your withdrawal destination account belongs to you. This protects every Member from unauthorised withdrawals and prevents underage gambling. No withdrawal — regardless of amount — can be processed until KYC is approved.

On the gan98 Login page, click the "Forgot Password" link below the login form. Enter the email address registered to your account and we will send a secure reset link within a few minutes. The link expires after 30 minutes for security. If you do not receive the email, check your spam folder or contact our 24/7 live chat support team who can verify your identity and reset access manually.

No. gan98 operates a strict one-account-per-person policy. Duplicate accounts are detected automatically through device fingerprinting, IP monitoring, and KYC document matching. If multiple accounts are identified, all bonus balances will be forfeited and the duplicate accounts suspended. If you have lost access to your existing account, contact support — we can help you recover it rather than opening a new one.

The minimum deposit at gan98 is Rp 25.000 for e-wallet transfers (OVO, DANA, GoPay, ShopeePay, LinkAja) and Rp 50.000 for local bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI). There is no maximum deposit cap, though transfers exceeding Rp 50.000.000 may require a brief manual verification by our finance team before being credited.

gan98 charges zero platform fees on all deposits and withdrawals. However, your own bank or e-wallet provider may apply standard interbank transfer fees (typically Rp 2.500–Rp 6.500 per transaction for BCA, BRI, BNI, and Mandiri transfers). These third-party fees are outside our control. We recommend using e-wallets such as DANA or GoPay for fee-free instant transfers where possible.

The minimum withdrawal to a Mandiri account — and all other local Indonesian bank accounts — is Rp 100.000. Withdrawals are processed by our finance team between 07:00 and 23:00 WIB daily. Standard bank transfer withdrawals are credited within 15–60 minutes during operating hours. Withdrawals requested outside those hours are queued and processed from 07:00 WIB the following day.

Yes. gan98 fully supports OVO, GoPay, DANA, ShopeePay, and LinkAja for both deposits and withdrawals. E-wallet transactions are processed instantly around the clock, making them the fastest and most convenient payment option for Indonesian Members. The minimum deposit via e-wallet is Rp 25.000 and the minimum withdrawal is Rp 50.000. Ensure your e-wallet account name matches your gan98 registered name.

gan98 covers an extensive range of football competitions, including the BRI Liga 1 (with markets for Persija Jakarta, Persib Bandung, Bali United, and all other Indonesian top-flight clubs), the English Premier League (EPL), La Liga, Serie A, Bundesliga, UEFA Champions League, FIFA World Cup qualifiers, and the AFF Cup featuring Timnas Indonesia (the Garuda). Markets include match result, Asian handicap, voor bola (goal handicap), over/under, and mix parlay accumulators.

Mix parlay is a multi-leg accumulator bet where you combine two or more selections from different matches into a single wager. All legs must win for the bet to pay out — but the combined odds multiply, meaning even a modest stake can return a substantial payout. On gan98, you can build a mix parlay from any combination of football, basketball, or other sports markets. The minimum mix parlay bet is Rp 10.000.

Yes. gan98 Casino features a full suite of live dealer games streamed in HD, including baccarat, blackjack, roulette, Dragon Tiger, Sic Bo, and game-show-style titles. Live tables are powered by Evolution Gaming and other leading studios, with professional dealers available around the clock. Indonesian-friendly bet sizes start from Rp 10.000 per hand, and VIP baccarat tables accommodate high-stake players up to Rp 50.000.000 per round.

gan98 hosts thousands of slot titles from Pragmatic Play, PG Soft (Pocket Games Soft), NetEnt, Microgaming, and Spribe, among others. In Indonesian player communities, slot gacor (loosely: "hot" or "loose" slots — games perceived to be paying out frequently) refers to titles currently showing high RTP performance. gan98 publishes live RTP data for every slot so you can make informed game selections. Popular titles include Gates of Olympus, Sweet Bonanza, and Mahjong Ways.

Sabung ayam (traditional Indonesian cockfighting) is available as a live-streamed betting product in the Arcade & Live Events section of gan98. Matches are streamed in real time from licensed arenas, with Meron (the favourite) and Wala (the underdog) betting markets available for each fight. Results are typically confirmed within seconds of the match ending, and winnings are credited to your account balance instantly.

A wagering requirement (also called a rollover or turnover requirement) specifies how many times you must bet the bonus amount before it can be converted to withdrawable cash. For example, a Rp 100.000 bonus with a 10x wagering requirement means you must place bets totalling Rp 1.000.000 before withdrawing bonus-derived winnings. Progress is tracked in real time in your gan98 Account dashboard under the Bonuses tab.

Yes. gan98 runs a weekly cash back promotion for sports bettors and a slots rebate for casino Members. Sports cashback is calculated on net losses over the qualifying period and credited every Monday. Slots rebate is based on total wager volume, rewarding high-frequency players regardless of outcome. Both programmes have zero wagering requirements on the cashback/rebate amount — it is credited as free cash, not bonus funds.

gan98's VIP programme has five tiers — Bronze, Silver, Gold, Platinum, and Diamond — based on cumulative monthly deposit and wager volume. Higher tiers unlock benefits including faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, exclusive bonus offers, and invitations to special events. Your VIP tier is reviewed monthly; you can track your progress and current tier status in the Account dashboard.

gan98 employs multiple layers of account security: strong password requirements, two-factor authentication (2FA) via SMS or authenticator app, device recognition alerts for new login locations, and automatic session timeout after periods of inactivity. We also monitor for unusual login patterns around the clock. We strongly recommend enabling 2FA in Account Settings — it takes under two minutes and significantly reduces the risk of unauthorised access.

Yes. gan98 enforces a strict 21+ age restriction across all products — sports betting, live casino, slots, togel, sabung ayam, poker, and baccarat. Age is verified during the KYC process using a government-issued ID. Any account found to belong to a person under 21 years of age will be permanently closed, all balances returned to source, and all bonus winnings forfeited. We take our responsibility to prevent underage gambling extremely seriously.

Log into your gan98 account and navigate to Account Settings → Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits (effective immediately; increases require a 48-hour cooling-off period), activate a temporary time-out (24 hours, 7 days, or 30 days), or request permanent self-exclusion. Self-exclusion requests are also accepted via live chat or by emailing [email protected] — we process all exclusion requests within 24 hours.

If you feel your gambling is no longer purely for entertainment, act early — the sooner you seek support, the easier it is to regain control. Contact the gan98 responsible gaming team immediately via 24/7 live chat or email [email protected]. Our trained agents can activate a time-out or self-exclusion on your behalf within minutes, with complete confidentiality. We can also provide referrals to professional counselling resources available in Indonesia.