gan98 believes that betting should always be entertaining — never a source of financial stress or personal hardship. Our responsible gaming programme provides every Member with a comprehensive set of tools, resources, and safeguards to keep play enjoyable, controlled, and firmly within personal limits.
Our Commitment
At gan98, responsible gaming is not a checkbox — it is a core operational principle embedded into every layer of our platform. We are committed to providing a safe, transparent, and fair environment for all Members across Indonesia, from Jakarta to Surabaya, Bandung to Bali. The tools below are available free of charge to every registered Member at any time.
Every new Member must pass our KYC identity verification process before depositing or withdrawing funds. We require a valid government-issued ID — such as an Indonesian KTP or passport — and a liveness selfie to confirm you are aged 21 or above. No exceptions are made. Accounts that fail age verification are permanently suspended and any deposits are returned to source.
Members can set daily, weekly, or monthly deposit caps directly from their Account dashboard. Once a limit is active, it takes effect immediately and cannot be increased for a mandatory 48-hour cooling-off period. This cooling-off window ensures that limit increases are deliberate decisions, not impulse reactions. Reducing or removing a limit takes effect immediately — lowering your limit is always instant.
Lose track of time at the tables? Set a maximum session duration — from 30 minutes to 8 hours — and gan98 will display an on-screen reminder when your chosen time is approaching. Once the session limit is reached, you will be logged out automatically. Session limits reset every calendar day and can be adjusted in Account Settings at any time, subject to the same cooling-off rules as deposit limits.
If you need a short break from betting, a time-out places a temporary freeze on your gan98 account — typically available in durations of 24 hours, 7 days, or 30 days. During a time-out, you cannot log in, place bets, or make deposits. Your account balance is preserved and withdrawals of existing funds remain available. Time-outs can be activated instantly from Account Settings with a single click.
For Members who feel they need a longer or permanent break, self-exclusion closes your gan98 account for a minimum of six months, with options extending to one year, three years, or indefinitely. During the exclusion period, we will make every reasonable effort to prevent new account registrations using your identity documents and contact details. Self-exclusion requests are processed within 24 hours of submission.
Reality checks are periodic pop-up reminders that appear during active gaming sessions at intervals you choose — every 30, 60, or 120 minutes. Each reminder displays your net session result (wins minus losses), the total time you have been logged in, and the number of bets placed. These transparent snapshots encourage informed decisions about whether to continue playing or take a break.
Protection Tools
All responsible gaming tools are built directly into your gan98 account — no phone call or customer service ticket required. Here is a step-by-step overview of how to activate each protection feature.
Log in → Account Settings → Responsible Gaming → Deposit Limits. Choose a daily, weekly, or monthly cap in Indonesian Rupiah (IDR). Confirm with your account password. The limit activates instantly.
Instant ActivationLog in → Account Settings → Responsible Gaming → Take a Break. Select your preferred duration (24 hours, 7 days, or 30 days). Confirm the request and your account will be suspended immediately — no further login is possible until the period expires.
Immediate EffectLog in → Account Settings → Responsible Gaming → Self-Exclusion. Select the exclusion duration. Alternatively, contact our support team via live chat or email at [email protected] — we will process the request within 24 hours and confirm by email.
24hr ProcessingLog in → Account Settings → Responsible Gaming → Reality Check Reminders. Choose your preferred reminder interval. The pop-up will appear during any live gaming session — slots, casino tables, or sportsbook — at your selected frequency.
CustomisableAll responsible gaming tool changes are logged with a timestamp in your Account history. If you believe a limit or exclusion has not been applied correctly, contact our support team immediately via live chat (available 24/7) or at [email protected].
Know the Signs
Problem gambling can affect anyone — regardless of income, background, or how long they have been playing. The earlier warning signs are recognised, the easier it is to take effective action. Review the indicators below honestly.
If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to contact our support team immediately to discuss self-exclusion options, or to reach out to a professional counselling service. Seeking help early is a sign of strength — not weakness.
Self-Assessment
Honest self-reflection is the first step toward maintaining a healthy relationship with gambling. Consider each question carefully. If you answer "yes" to two or more, we recommend speaking with our responsible gaming support team.
Have you ever gambled with money that was allocated for essential living expenses, such as rent, food, utility bills, or school fees for your children?
Do you find it difficult to stop gambling once you have started a session, even when you have reached your planned time or spending limit?
Have you ever returned to gambling the day after a loss with the primary intention of winning back the money you lost, rather than for entertainment?
Have you hidden gambling activity from people close to you — such as a spouse, parent, sibling, or close friend — due to concern about their reaction?
Has gambling ever caused you to miss important personal, professional, or social commitments, or negatively impacted relationships that matter to you?
Do you feel an urgent compulsion to gamble when you are feeling stressed, anxious, lonely, or emotionally overwhelmed, as a way to escape those feelings?
Have you ever borrowed money or sold personal belongings specifically to fund gambling activity, or to repay gambling-related debts?
Do thoughts about gambling — planning the next session, recalling wins, or calculating potential returns — occupy your mind for significant portions of the day, interfering with concentration on other activities?
This self-assessment is provided for personal reflection only and is not a clinical diagnostic tool. For a formal assessment or professional support, please contact a licensed counselling organisation in your area. gan98 can provide referral information upon request — contact us at [email protected].
If you are in distress about your gambling behaviour right now, our trained support agents are available around the clock via live chat within the Platform. You can also email [email protected] at any time.
Our responsible gaming team can immediately activate a time-out or self-exclusion on your behalf — no waiting, no complex process. Your wellbeing takes absolute priority over any commercial consideration.
Available 24/7 WIBGet Help
If you feel gambling is becoming a problem, help is available right now. gan98's responsible gaming support team is staffed by trained agents who handle all conversations with complete confidentiality and without judgment.
The fastest way to reach our responsible gaming team. Log into your gan98 account and open the support widget for an immediate connection.
Available 24/7Send a detailed message to our responsible gaming team. We aim to respond to all responsible gaming emails within 2 hours during peak hours (07:00–23:00 WIB).
[email protected]To request immediate self-exclusion, contact us via live chat or email with subject line "Self-Exclusion Request". We will process and confirm within 24 hours.
24hr ProcessingOur support team includes native Indonesian-speaking agents who are specially trained in responsible gaming support. All conversations are strictly confidential.
Bahasa AvailableOur Pledge
These are the concrete, enforceable commitments that gan98 makes to every Member — not aspirations, but standards we hold ourselves accountable to.
Stay in Control
When gambling stays fun and within your limits, it is one of the most exciting forms of entertainment available. Explore gan98's world-class sportsbook, live casino, slot titles, and more — always with your wellbeing tools close at hand. 21+ only.